Posted: 6 Aug 2019 8:25 EDT Last activity: 7 Aug 2019 6:36 EDT
Local actions are available only when you are performing the assignment
Hello to everyone.
We have issue, when try to cancel task from Perform Harness
1. User creates case
2. Clicks button for openning Local action (modal window)
3. Then tries to update case (Cancel) via this Local action
Then message "Local actions are available only when you are performing the assignment" appears.
Case doesn`t cancel (keeps status New).
Perform Harness is used. Case assigned to that user. There are no errors in tracer or logs.
We try to change window from modal to overlay, it doesn`t help.
You can configure case-wide local actions on the Case Type rule or flow-wide local actions on the flow rule and then the user can select the local action from the Actions button. You could also use this to compare the rules executing in your scenario so you can set up your button in a similar manner if that is the preferred UI.