Question
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it
Posted: 1 year ago
Last activity: 1 year 2 months ago
Local actions are available only when you are performing the assignment
Hello to everyone.
We have issue, when try to cancel task from Perform Harness
Steps:
1. User creates case
2. Clicks button for openning Local action (modal window)
3. Then tries to update case (Cancel) via this Local action
Then message "Local actions are available only when you are performing the assignment" appears.
Case doesn`t cancel (keeps status New).
Perform Harness is used. Case assigned to that user. There are no errors in tracer or logs.
We try to change window from modal to overlay, it doesn`t help.
Could someone help with issue?
Thanks and Best Regards,
Sergey.
Posted: 1 year ago
Posted: 1 year ago
We found the cause of the problem. This is scipt on section with button Cancel (section is common for Perform and Review harnesses).
<script>
<script>
var newurl = SafeURL_createFromURL(pega.u.d.url);
newurl.put('pzFromFrame','');
pega.u.d.url = newurl.toURL();
var url = document.forms[0].action;
var formURL = SafeURL_createFromURL(url);
formURL.put('pzFromFrame','');
document.forms[0].action= formURL.toURL();
</script>
Script treats the other problem, when opens task with wrong id.
You can configure case-wide local actions on the Case Type rule or flow-wide local actions on the flow rule and then the user can select the local action from the Actions button. You could also use this to compare the rules executing in your scenario so you can set up your button in a similar manner if that is the preferred UI.