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 Satyanarayana Reddi (satyam610)
Capgemini India

Capgemini India
IN
satyam610 Member since 2013 30 posts
Capgemini India
Posted: September 14, 2016
Last activity: September 14, 2016
Posted: 14 Sep 2016 9:03 EDT
Last activity: 14 Sep 2016 17:09 EDT
Closed

Lock issue

The locks on work objects are not getting released as user directly closes window. This leads the user gets displayed as locked by himself when he/she opens next time. 

How to handle such a situation. 

***Updated by moderator: Lochan to add Categories***

Enterprise Application Development Dev/Designer Studio Case Management User Experience
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Posted: 4 years ago
Posted: 14 Sep 2016 10:24 EDT
Santanu Bhattacherjee (Santanu)
PEGA
Senior Manager - Sales Automation
Pegasystems Inc.
IN

Hi


When your end user directly close the window, the lock will not get released. This is expected. They need to log out in order to make sure that the lock is released. 


The best way to handle such situation is to warn your end user preferbly by using some alert configured to be displayed when someone tries to close browser window instead of log out .