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Rajesh Yekkala (RajeshY9665)
Accenture

Accenture
US
RajeshY9665 Member since 2016 6 posts
Accenture
Posted: November 6, 2017
Last activity: November 7, 2017
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Lock lost exception after 30 minutes

When users leave cases open and idle for 30 minutes and then attempt to submit they receive a lock lost exception.

Error Message:You have lost the ability to make this change because a change elsewhere has taken precedence over the change you made here.

STEPS TO REPRODUCE

  1. Create a interaction.
  2. Launch a service case.
  3. Leave it idle for some time.
  4. Update the service item and observe the error.

Attempted Solution:

1. updated the Release lock after 45 mins of opened case in Case Type rule.

2. restarted the server.

3. Case got locked after 30 mins only as default. so please let me know, if i have to change anything more.

Case Management
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