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Giridhar_Metikal Member since 2014 95 posts
Instellars Global Consulting
Posted: 2 years ago
Last activity: 2 years 9 months ago
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Lock is lost on the Parent Case when child case is closed.

Hi All,

At a point in the flow of my parent case, a screen displays the list of child cases. On-click of the child case, the child case is opened in a new tab. Once, I am done with child case, I close the tab and come back to parent case tab.

The moment I submit, it throws an exception "You have lost the ability to make this change because a change elsewhere has taken precendence over the change you made here."

Both the parent and child cases are configured with "default locking" mechanism and the parent case is locked when the child case is locked. I am not using any activity to acquire the lock or "Page-New" the flow-action. When I monitored the instances of "System-Locks", I realized that the lock on the parent case is released the moment the child case tab is closed. Not sure why this is happening and the issue is consistently reproduced.

PFA doc for the design and application screenshots.

I am using Pega 7.2.2

Can somebody help me on this? Thanks in advance.

Regards,

Giridhar Metikal

Case Management
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