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VenkateshKumarR6041 Member since 2015 18 posts
BNY Mellon
Posted: September 6, 2017
Last activity: September 14, 2017
Closed

Lock not available in table and cache

We have a requirement where a case will be submitted by the requestor to the manager repeatedly after the manager approves each submission. In this scenario, if the manager approves a case after the second submission, the case shows it is sent to the requestor but if the requestor tries to open it he gets 'case is locked by approver' error message. But there is no lock instance available in both PR_SYS_LOCKS table and in Lock cache (Designer Studio -> Process & Rules -> Tools -> Work Admin -> All Locks). We have no clue on where the lock instance is available.

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