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Leonardo Skubicz Campeol (LeonardoS1860)
Accenture Brazil

Accenture Brazil
BR
LeonardoS1860 Member since 2018 4 posts
Accenture Brazil
Posted: June 6, 2019
Last activity: June 26, 2019
Posted: 6 Jun 2019 17:21 EDT
Last activity: 26 Jun 2019 11:00 EDT
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Locking not working properly

Hi,

I have a requirement to lock a case when it is opened by a user and remain with the case locked unless the same user unlocks it. I have used Pega's built in locking function. Its working properly only sometimes.

When it doesn't work, the case is locked when opened, but the lock is released when the user leaves the case.

I have traced both situations and noticed that, when it works, the trace runs on thread "PS1_Tabthread" and the parameter param.IsDCSPA is set to "false". When the problem occurs, trace is performed on "OpenPortal" thread and param.IsDCSPA is set to "true".

Both situations were tested under the same conditions and seems to happen randomly. I am using Pega 8.1.

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Case Management
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