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Srujan Kollisetty (SrujanK0)
Anthem

Anthem
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SrujanK0 Member since 2015 4 posts
Anthem
Posted: May 11, 2016
Last activity: June 16, 2016
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Locks entries present in pr_SysLock table even after WO resolution

Lock entries are still present in lock table even after the WO resolution. These lock entries are causing issues during our agent processing post resolution. Went through the PDN and found there is an issue at product level. But we are witnessing this issue very recently although we are using this system for long time. This issue is happening randomly and not for all cases. Any possibilities for this issue. 

Pega Customer Service System Administration Data Integration
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