Posted: 1 May 2015 13:31 EDT Last activity: 17 Jul 2017 16:25 EDT
Log User Interaction - OOTB Support
I am looking to log a CSR's interaction with the application. For example, if a user clicked on a button for submission, or refresh ...for the system to log that interaction. Does PRPC support this OOTB or any existing custom solutions?
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I will need to audit the screen interactions not at the flow level but per DOM element presented. We need to identify interaction trends. For instance, if there were six buttons on the screen - we need to know they click buttons 1, 2, and 3. But those action may not progress the flow -- just selection.
I hope this clears up the requirement or if I am missing something from what has been responded.
At the end of each interaction, an entry like below is written to log. You can track the activity being called, requestor ID, Total request time etc
It seems the Audit logging for a Flow would have worked; however, because we do no persist the work objects this was not a viable solution. The two alternatives are to attach an activity to perform the logging at each desired element, for say a button. The other solution was to create a jQuery CSS selector binding an even handler function in turn calling a activity server side.
Hope this helps for those in similar scenarios. I have pasted the code for the jQuery CSS Selector. Please keep in mind this was done with IAC so some functions may have to be substituted: