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Rahamatulla Shaik (RahamatullaS)
Instellars Global Consulting Pvt. Ltd.
Lead Business Consultant
Instellars Global Consulting Pvt. Ltd.
IN
RahamatullaS Member since 2017 1 post
Instellars Global Consulting Pvt. Ltd.
Posted: February 16, 2021
Last activity: February 16, 2021
Posted: 16 Feb 2021 13:13 EST
Last activity: 16 Feb 2021 13:23 EST

Login pega call without extension when connecting to Avaya integration?

we have one client engagement, Where we are establishing the Pega Call CTI with Avaya. I have few questions on the same.

1. Is it possible to login to pega call without extension entered in login screen.

2. Due t operational issues, Client is resisting to enter the extension number manually while login? do pega have any service to capture the extension from Avaya Events ?

3 Any implementation done with similar fashion ? if yes, What was the approach that followed in that scenarios?

 

Pega Call 8.5 Conversational Channels Government Business Architect