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sarveshwers Member since 2019 1 post
Deutsche Bank
Posted: 1 year ago
Last activity: 1 year ago
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Login to Pega not possible. please assist asap.

Hi Team,

please advice on below.

There is issue with pega login with one of the user (user_id : xyz). however we have analyse logs with normal user (user_id: abc " who is able to login successfully.). please find below analysis.

1- user "abc" and "xyz" both generated and valid in pega database checked by using below.

select * FROM ADVANTAGE.USER_DEFINITION U WHERE U.USER_ID IN ( "abc", "xyz")

we could see both users are valid/present in database. also correct credentials given while login to PMD.

2- we also see pega is fetching user credential/profile details entry from "Vantage.init" file correctly. this can be seen by below logs.

Vantage.init logs for "xyz"

7760: V2 ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : zwd090 GLOBAL FUNCTIONS :: ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : xyz
17760: V2 Variable setting for VenvUseVantageAccount returned : False GLOBAL FUNCTIONS :: Variable setting for VenvUseVantageAccount returned : False
17760: V2 Variable setting for VenvUserAccount returned : Geh55NeMA1yY4RWXAAY6Vg== GLOBAL FUNCTIONS :: Variable setting for VenvUserAccount returned : XXXXXXXXXXXXXXX_xyz==

Vantage.init logs for "abc"

17288: V2 ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : i2q160 GLOBAL FUNCTIONS :: ConnectForLoginVariables-Using Server : dbkpcdccmd01.rze.de.db.com Connection : CDMOUT User : abc
17288: V2 Variable setting for VenvUseVantageAccount returned : False GLOBAL FUNCTIONS :: Variable setting for VenvUseVantageAccount returned : False
17288: V2 Variable setting for VenvUserAccount returned : mrJnSczO+oBHqaiqb37Icw== GLOBAL FUNCTIONS :: Variable setting for VenvUserAccount returned : XXXXXXXXXXXXXXXX_abc==

Note: XXXXXXXXXXXXXXXX_abc== and XXXXXXXXXXXXXXXX_xyz== is being fetched fine from "Vantage.init" file while login to Pega marketting director (PMD)

3-

3- only strange point encountered is when user ""xyz"" tryes to login to PMD then one line gets added (17760: V2 OK.:30406 -8 )in logs like below however its not in case of user "abc" login.
17760: V2 Method : PrV2App.clsLPConnection ViewId Entered GLOBAL FUNCTIONS :: Method : PrV2App.clsLPConnection ViewId Entered
17760: V2 Method : PrV2App.clsLPConnection ViewId Exited GLOBAL FUNCTIONS :: Method : PrV2App.clsLPConnection ViewId Exited
17760: V2 OK.:30406-8
17760: V2 Method : PrV2App.clsLPConnection ViewId Entered GLOBAL FUNCTIONS :: Method : PrV2App.clsLPConnection ViewId Entered
17760: V2 Method : PrV2App.clsLPConnection ViewId Exited GLOBAL FUNCTIONS :: Method : PrV2App.clsLPConnection ViewId Exited
just attaching logs in same comment. please assist what needs to be done to fix login access.
asap response much appriciated. Thanks for support!
Regards,
Sarvesh
Pega Marketing
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