Karthikeyan Ramalingam (KarthikeyanR2740)
Kaiser Permanente
Principal IT Engineer Applications
Kaiser Permanente
KarthikeyanR2740 Member since 2015 14 posts
Kaiser Permanente
Posted: March 1, 2019
Last activity: March 10, 2019
Posted: 1 Mar 2019 13:58 EST
Last activity: 10 Mar 2019 13:18 EDT

Logo Issue in Office 365

From our application, we are triggering email to external users. The email contains the company logo (embedded as section in correspondence rule) and sent along with the message

The company logo is displayed correctly in Outlook and gmail clients. However in Office 365, the logo displays correctly but it also shows the logo as download option (Please see attached document). For some reason, office 365 is considering logo as an attachment and provides option to download the logo.

Is there any way to get rid of the download option for company logo with office 365? Is it pega compatibility issue with Office 365? There are other emails (non-pega triggered emails) that shows the images correctly in office 365 without download option.

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