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Brent Browske (BrentB08)
Living Direct

Living Direct
US
BrentB08 Member since 2019 4 posts
Living Direct
Posted: December 3, 2020
Last activity: 3 weeks 6 days ago

Loop case creation to start new case upon resolution of a previous case

We have a process that creates a case/flow when a navigational menu item is selected. This creates a new case that the user then completes. The requirement is that when the case is complete/resolved the user does not want to have to click the navigational menu item again to start another of the same case.

Basically, they want the process to loop from the resolution of the last case to the creation of a new/next case without the extra menu click. To exit the loop they would click a cancel button that cancels the current case flow, but they don't want to have to click to create a new case each time.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Customer Service 8.3 Cloud Services Pega Cloud Case Management Consumer Services Front-End Developer