Question4Replies530Views Chhatrapal Member since 2012 14 posts Roche Poland Posted: August 4, 2016Last activity: September 13, 2016 Closed Lync IntegrationHello, Does anyone have idea about , how to do Lync integration with pega application . In this way we can make our system more collaborative. I have found only this PDF - https://pdn.pega.com/documents/pega-integration-microsoft-lync-datasheetPlease share your inputs or URL. ***Updated by Moderator: Lochan. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option*** Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoKevinZheng_GCS PEGA replied to ChhatrapalCheck these links: https://pdn.pega.com/documents/customer-process-manager-cpm-71-tech-note-expertassist https://pdn.pega.com/documents/pega-customer-service-721-implementation-guide Posted: 4 years agoChhatrapal Roche Poland replied to KevinZheng_GCSHi Kevin, Thanks for your response. Can you suggest if the same approach is possible with PEGA 6.2 SP2 ? I could not see PegaFW-Lync Ruleset in 6.2. Posted: 4 years agoKevinZheng_GCS PEGA replied to ChhatrapalI don't think so although you could try to examine the implementation in pega 7 and see what you can use there. However, the best option for you is to upgrade to pega 7. Posted: 4 years agoChhatrapal Roche Poland replied to ChhatrapalCurrently Its bit hard to migrate application to Pega 7. I am trying to implement something in 6.2 only. I will write up if i'll find a solution. Thanks for your suggestion anyway.