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Sowmya07 Member since 2010 18 posts
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Posted: 1 year ago
Last activity: 1 year 4 months ago
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Mails are not properly sent

In our production region when some mails are getting triggered it's falling under broken queue entry with "pyItemStatus" as Scheduled and "pyAttempt" as 0 while leads to mails not properly sent.

When we open the case and verify it shows "Not yet sent"

Sent:(Not yet sent)

No error message in the broken queue xml as it is in the scheduled status.

Any solution for this issue is much appreciated.

Case Management
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