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MichaelP4142 Member since 2018 4 posts
Legerity LLC
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Making "Get Next" to pull a case from work queue based on urgency determined by property value

Hello,

I'm new to Pega and I'm currently working with Personal Edition 7.4. An event application I'm working on has following requirements: 1. A group of executives shall pull a case without cherry-picking. 2. The case with earlier start date shall be pulled and assigned to an executive before other cases with later start date regardless of when the cases were created.

One of the properties defined in the case is an event start date (DateTime). To satisfy my first requirement, I created a work queue specifically for the executives. I modified the case worker portal that executives have access to to display "Get Next" button as soon as they log on. I route my case to the executive work queue and when the executive clicks "Get Next", it pulls a case from the work queue and assigns the case to the executive.

I'm not able to figure out how to configure the work queue so it checks the start date property and set an urgency based on the start date OR somehow sort the cases in the work queue by the start date.

Any idea how I can achieve this?

Thank you in advance.

Low-Code App Development Low-Code App Development Dev/Designer Studio Case Management
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