Posted: 19 Feb 2018 18:58 EST Last activity: 22 Feb 2018 13:13 EST
Malware detected when installing the RAP studio
I have downloaded RPA studio from Pega Robotic Automation Architect Essentials Overview course . When I am trying to install my antivirus software is restricting displaying an message that the installation file has an malware.
19.02.2018 17.53.06;Detected object (file) deleted;C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.AgileDesktop.exe;C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.AgileDesktop.exe;Trojan-Downloader.NSIS.Adload.qgcq;Trojan program;02/19/2018 17:53:06
This is a product issue that should be handled by the Robotics support team. I would recommend going to My Support Portal and opening up a Service Request.
You should be able to create one by clicking the blue +Create button at the towards the top center of the portal. This should allow you to open an SR if your customer admin has allowed it. If not then you will need to refer the issue to their customer admin who can fix it or have an authorized resource open an SR.