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AmmarA07 Member since 2018 8 posts
Willis Towers Watson
Posted: 1 year ago
Last activity: 1 year 6 months ago
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Managers tools

Hi,

According to this post, a manager can monitor chat or a specific chat queue.

https://community.pega.com/knowledgebase/articles/monitoring-chat-sessi…

It is talking about the manager's tools, I'm new to Pega, can you please help me find/locate the manager's tools?

How can I make this available?

Do I need to set up the hierarchy?

Thank you

***Edited by Moderator Marissa to update platform capability tags****

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