Question
3
Replies
158
Views
Posted: March 19, 2019
Last activity: April 4, 2019
Closed
Managers tools
Hi,
According to this post, a manager can monitor chat or a specific chat queue.
https://community.pega.com/knowledgebase/articles/monitoring-chat-sessions
It is talking about the manager's tools, I'm new to Pega, can you please help me find/locate the manager's tools?
How can I make this available?
Do I need to set up the hierarchy?
Thank you
***Edited by Moderator Marissa to update platform capability tags****
Posted: 1 year ago
Hi Ammar,
In order to access the Chat queues available in Manager tools in Pega CS, please refer the screenshots provided in the attachment. Hope that answers your query.
Regards,
Mahesh M
Yes,
Amar, I believe this link would help you set it up:
https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portal
Let us know if you were looking for the same!
Thank you,
Pawan
Note: Steps may differ slightly on the basis of Pega Version