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Ammar Aldaffaie (AmmarA07)
Willis Towers Watson

Willis Towers Watson
US
AmmarA07 Member since 2018 8 posts
Willis Towers Watson
Posted: March 19, 2019
Last activity: April 4, 2019
Posted: 19 Mar 2019 18:50 EDT
Last activity: 4 Apr 2019 14:30 EDT
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Managers tools

Hi,

According to this post, a manager can monitor chat or a specific chat queue.

https://community.pega.com/knowledgebase/articles/monitoring-chat-sessions

It is talking about the manager's tools, I'm new to Pega, can you please help me find/locate the manager's tools?

How can I make this available?

Do I need to set up the hierarchy?

Thank you

***Edited by Moderator Marissa to update platform capability tags****

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