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Posted: March 19, 2019
Last activity: April 4, 2019
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Managers tools
Hi,
According to this post, a manager can monitor chat or a specific chat queue.
https://community.pega.com/knowledgebase/articles/monitoring-chat-sessions
It is talking about the manager's tools, I'm new to Pega, can you please help me find/locate the manager's tools?
How can I make this available?
Do I need to set up the hierarchy?
Thank you
***Edited by Moderator Marissa to update platform capability tags****
Yes,
Amar, I believe this link would help you set it up:
https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portal
Let us know if you were looking for the same!
Thank you,
Pawan
Note: Steps may differ slightly on the basis of Pega Version