Managers tools
Hi,
According to this post, a manager can monitor chat or a specific chat queue.
https://community.pega.com/knowledgebase/articles/monitoring-chat-sessions
It is talking about the manager's tools, I'm new to Pega, can you please help me find/locate the manager's tools?
How can I make this available?
Do I need to set up the hierarchy?
Thank you
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
IN
Yes,
Amar, I believe this link would help you set it up:
https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portal
Let us know if you were looking for the same!
Thank you,
Pawan
Note: Steps may differ slightly on the basis of Pega Version
Willis Towers Watson
US
Thank you, I'm checking that now.
Pegasystems Inc.
US
Hi Ammar,
In order to access the Chat queues available in Manager tools in Pega CS, please refer the screenshots provided in the attachment. Hope that answers your query.
Regards,
Mahesh M