Posted: 2 Oct 2017 13:54 EDT Last activity: 19 Jul 2018 15:18 EDT
Managing Assignments in Pega KM
We are using Pega Knowledge 7.22. We want to know how to re-assign Knowledge Content cases (KC-###) to new operators or back to workbaskets in the event of an operator moving to another group or being on vacation (or some other event).
There does not seem to be an easy way to do this in the Knowledge Portal. What is the recommended way to reassign unassign work in KM?
***Edited by Moderator Marissa to update platform capability tags***