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Deven Member since 2019 12 posts
NCS
Posted: 1 year ago
Last activity: 1 year 5 months ago
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Is mandatory to set final status starting from 'Resolved%'

It is best practice to set final status starting from 'Resolved%' but Is mandatory to set final status starting from 'Resolved% in case design?

What will be impact on case management

1 If final status is not starting from 'Resolved'?

2 Can we set final status as "Approved" or "Rejected" instead of Resolved

I know it will impact on pega ootb functionality like report and other tracking.

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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