Is mandatory to set final status starting from 'Resolved%'
It is best practice to set final status starting from 'Resolved%' but Is mandatory to set final status starting from 'Resolved% in case design?
What will be impact on case management
1 If final status is not starting from 'Resolved'?
2 Can we set final status as "Approved" or "Rejected" instead of Resolved
I know it will impact on pega ootb functionality like report and other tracking.
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
FR
Hello,
Yes I think it always be best practice to use a status starting with "Resolved". If you don't has you said you may have a lot of OOTB functionalities not working has you would expect.
NCS
SG
Can we add more final status prefix like "Resolved%" in Pega ?
Pegasystems Inc.
FR
Well,
Yes you can add new Field Values for pyStatusWork:
NCS
SG
I have tried and set the final status as "Approved" but it's not working.
Page OOTB functionality is running and checking the condition like "@startsWith (. pyStatusWork,"Resolved-")" in multiple rules when we are completing/resolving the work object.
Knowledge Expert
FR
Make it Resolved-Approved