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 Devendra Pawar (Deven)
NCS
Lead System Architect
NCS
SG
Deven Member since 2019 17 posts
NCS
Posted: April 2, 2019
Last activity: April 10, 2019
Posted: 2 Apr 2019 3:51 EDT
Last activity: 10 Apr 2019 6:52 EDT
Closed

Is mandatory to set final status starting from 'Resolved%'

It is best practice to set final status starting from 'Resolved%' but Is mandatory to set final status starting from 'Resolved% in case design?

What will be impact on case management

1 If final status is not starting from 'Resolved'?

2 Can we set final status as "Approved" or "Rejected" instead of Resolved

I know it will impact on pega ootb functionality like report and other tracking.

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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Posted: 2 years ago
Posted: 2 Apr 2019 4:07 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


Yes I think it always be best practice to use a status starting with "Resolved". If you don't has you said you may have a lot of OOTB functionalities not working has you would expect.
Posted: 2 years ago
Posted: 10 Apr 2019 2:34 EDT
Devendra Pawar (Deven)
NCS
Lead System Architect
NCS
SG

I have tried and set the final status as "Approved" but it's not working. 

Page OOTB functionality is running and checking the condition like "@startsWith (. pyStatusWork,"Resolved-")" in multiple rules when we are completing/resolving the work object.