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AndrewM2378 Member since 2017 2 posts
Extend Health Inc
Posted: October 23, 2019
Last activity: October 24, 2019
Closed

Max concurrent chats by operator rather than queue

Is there a way in pega 8.2.1 to set the max chats based on operator skill basis? example if Agent A is fully trained they can accept 5 concurrent chats, but Agent B who is training can only accept 3 concurrent chats.

if not in 8.2.1 is there a higher version of pega that this is possible?

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