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GayatriSripathi Member since 2016 4 posts
DCS
Posted: July 20, 2017
Last activity: July 21, 2017
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Max Records for Advanced Agent

What is the purpose of Max Records for Advanced Agent??

I know for Standard agents it is ideally the number of queue items the agent will process before going to sleep(Interval Time Mentioned).

How does it apply for advanced agent where we do not have queue

***edited by moderator, Maryrita: moved to Product Support from Applications***

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