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Rajdeep Saha (RajdeepS)
EY
Senior System Analyst
EY
US
RajdeepS Member since 2013 2 posts
EY
Posted: December 7, 2017
Last activity: August 10, 2018
Posted: 7 Dec 2017 13:50 EST
Last activity: 10 Aug 2018 8:59 EDT
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Maximum number of tabs open message not showing for Pega Customer Service

We are using Pega Customer Service version 7.2. As a part of our requirement we want to restrict the agents to only 3 tabs at a time. To implement this we have set the tab count to 3 in the dynamic container of the section rule CPMInteractionPortalWorkArea.

The issue that we are facing is though its restricting the tabs to three.When i am trying to open a fourth one instead of showing the maximum tabs open warning message its opening the fourth one in the first opened tab. this is confusing the user because there may be some unfinished work in the open tab which is now lost.

(Screenshots attached in the document)

Pega Customer Service User Experience
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