Question
Method or function to get the assigned operator id
A case is in a user's worklist waiting for the user to perform an action on it .(Let user's operator id ABC).
The pxUpdateOperator operator value is "system".
Is there any function or method from Pega OOTB that can be used to get the userid (AssignedOperatorID) of the worklist to which the case is assigned.
***Updated by moderator: Lochan to update Categories***
Nikhil ,thanks for your reply But,i am looking for an OOTB function if any.I am aware of the approach you suggested :).
Hi,
I also got into similar situation.
What do you think they will set it at in terms of EV/revenue or any other metric?
Thank you,
Can you please elaborate on EV/revenue?and what you are looking for?
I am also looking for way to get the pxCreateOperator of the case where the assignment in the workbasket belongs to.
How can I retrieve the case creator name in the context of an assignment?
Hi,
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U can use Obj-Browse or a report or a lookup to get the pxAssignedOperatorID passing the case id as parameter.