Question7Replies101Views JaewoongS9924 Member since 2018 14 posts Morgan Stanley Posted: August 19, 2019Last activity: August 30, 2019 Closed Solved Microsoft Office 2010 is not presentHi guys,I am currently in progress to update MS Office 2010 to MS Office 2016.Currenlty, I reinstalled MS office 2016 and updated the studioconfig.xml file as below.<add key="OfficeVersion" value="2016" />However, I am still get the "Microsoft Office 2010 is not present" error when loading the openspan file in Robotic Runtime.I have found a smiliar issue here https://community1.pega.com/community/product-support/question/microsoft-office-2010-not-present-errorand saw the resolution => In studioconfig.xml, I have changed the office to 2013 from none and copied the office 2013 to toolbox and rebooted the system then it worked for me.However, not sure what is needed to copy the office 2016 to toolbox as the resolution suggests above.Could you guys give me instructions how to copy the office 2016 to toolbox?Thank you so much! Robotic Process Automation ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year agosasnt PEGA replied to JaewoongS9924I would suggest that the proper way to resolve this issue is to uninstall/restart/re-install Studio (being sure to select the correct Office version). Copying around dlls may work, but allowing the installer to handle it as designed is the best way. Posted: 1 year agoJaewoongS9924 Morgan Stanley replied to sasntHi, thank you for the answer. I uninstalled both runtime and studio by selecting office 2016 in installation step, but still receiving the same error. "Microsoft Office 2010 is not present" Posted: 1 year agosasnt PEGA replied to JaewoongS9924I would delete the StudioConfig.xml and RuntimeConfig.xml in %AppData%\OpenSpan Posted: 1 year agoJaewoongS9924 Morgan Stanley replied to sasntThanks it works now! Posted: 1 year agoraos PEGA replied to JaewoongS9924Can you check the office version exists in StudioConfig.xml and RuntimeConfig.xml in %appdata% folder. If it is version 2010 then change it to 2016 and verify the issue. Posted: 1 year agosrins1 PEGA replied to JaewoongS9924Please update your studio file with correct version of microsoft office version and reinstall your studio and while installing select 2016 version. It will work for sure. Posted: 1 year agoJaewoongS9924 Morgan Stanley replied to srins1Thanks it works now!