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shashikalaReddy Member since 2014 20 posts
United Health Group
Posted: February 19, 2016
Last activity: February 23, 2016
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Milestone in casetype

Hi Team

after the case is resolved-cancelled, the case is again jumped to another assignment which is not previously worked on in the cycle. when we traced it, when pystatuswork is changed using forward chaining pxgetstatusgroup function is being called. In this function from casetype rule  getMilestone is being fetched. if current milestone is not found, it is returning previous milestone.

can some one help in understanding what is milestone and what does getmilestone and pxgetstatusgroup  works.

Thank you.

Message was edited by: Vidyaranjan Av| Included Category

Case Management
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