BobReawaruw Member since 2018 50 posts
Posted: July 1, 2019
Last activity: July 4, 2019

Mobile iOS app stuck in OFFLINE

Issue, including steps:

  1. Login to the native iOS app on iOS device, by user.
  2. Enter Airplane mode on your iOS device, all connectivity is disabled.
  3. A red bar with the Offline title appears in the iOS app.
  4. Create a new case, which is offline enabled.
  5. Check the Sync queue, offline case actions are succesfully queued.
  6. Exit Airplaine mode on your iOS device, all connectivity is enabled.
  7. The Offline bar does not dissapear, the Sync queue is not resolved.
  8. Exit the iOS app.
  9. Open the iOS app again, user has to login again.
  10. The iOS app appears to be online and the Sync queue is resolved.


  • The iOS app succesfully goes offline, but not automatically comes online again.
  • User has to login again, after closing the iOS app. Login at start was not enabled in the mobile settings of the iOS app when it was exported.
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