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 Raja Sekhar Reddy Avula Venkata (RajaSekharReddyA1975)
American International Group Inc.

American International Group Inc.
US
RajaSekharReddyA1975 Member since 2019 4 posts
American International Group Inc.
Posted: June 27, 2019
Last activity: July 2, 2019
Posted: 27 Jun 2019 8:03 EDT
Last activity: 2 Jul 2019 3:42 EDT
Closed

Model Dialogue / Popup not opening or not rendering

Our application recently migrated from 7.1 - 8.2

after that Model Dialogue / Popup not opening or not rendering

coming infinite loop symbol and screen got hang

even in designer studio also it is not happening Ex - Private edit popup

another ex :- Edit parameters popup

Note - It is happening only in IE working fine in chrome and firefox &

Same code working as expected in lower pega versions in all browsers

please help what could be the issue

User Experience
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Posted: 2 years ago
Posted: 28 Jun 2019 1:24 EDT
Sreepriya Rao Gona (Sreepriya)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Rajasekhar,


Looks like issue is with templatization, can you try disabling templatization(client-side template UI) from the harness form(advanced tab) and see if you still see the issue.


Also check whether your application is rendering in html5 standards or not. It should be rendering in html5 standards for the new modal dialogue to work.


Thanks.
Posted: 2 years ago
Posted: 1 Jul 2019 6:07 EDT
Raja Sekhar Reddy Avula Venkata (RajaSekharReddyA1975)
American International Group Inc.

American International Group Inc.
US

Hi Priya ,


Thanks for your reply it is working 


But will it have any impact in other functionalities.


Thanks,


Raja
Posted: 2 years ago
Posted: 1 Jul 2019 23:12 EDT
Sreepriya Rao Gona (Sreepriya)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


Disabling templatization will impact on functionalities like multiselect control, latest controls.....


Hope enabling html5 standards should be fixing this. Go to application rule form an enable html5 standards.



Thanks.
Posted: 2 years ago
Posted: 2 Jul 2019 3:34 EDT
Raja Sekhar Reddy Avula Venkata (RajaSekharReddyA1975)
American International Group Inc.

American International Group Inc.
US

Hi Priya, 


Render in HTML5 option was enabled already in application level before doing fix in harness level.


pop ups are working after doing change in harness level only 


are you saying that keep harness options to default and Enable Render in HTML5 option in application level so that it would work ?


please let me know your response 


Thanks,


Raja Sekhar
Posted: 2 years ago
Posted: 1 Jul 2019 11:58 EDT
Priyabharathi Ayyasamy (Priyabharathi)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi RajaSekhar,


I understand that issue is resolved after  disabling templatization(client-side template UI) from the harness form(advanced tab).


I would like to suggest another approach here. I doubt that the affected application was not upgraded properly/Completely specifically HTML5 might not be turned on which might be causing the modal dialogue issue.


Run the HTML5 readiness wizard(In Dev Studio, Navigate Configure>User Interface>Application readiness>HTML5)  to ensure the HTML5 is enabled.


Hope this helps in some way.


Thanks,
Posted: 2 years ago
Posted: 2 Jul 2019 3:42 EDT
Raja Sekhar Reddy Avula Venkata (RajaSekharReddyA1975)
American International Group Inc.

American International Group Inc.
US

Hi ,


Thanks for your reply i think it is already enabled 


 


Thanks,


Raja Sekhar