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RajaSekharReddyA1975 Member since 2019 4 posts
American International Group Inc.
Posted: 1 year ago
Last activity: 1 year 3 months ago
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Model Dialogue / Popup not opening or not rendering

Our application recently migrated from 7.1 - 8.2

after that Model Dialogue / Popup not opening or not rendering

coming infinite loop symbol and screen got hang

even in designer studio also it is not happening Ex - Private edit popup

another ex :- Edit parameters popup

Note - It is happening only in IE working fine in chrome and firefox &

Same code working as expected in lower pega versions in all browsers

please help what could be the issue

User Interface
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Posted: 1 year ago

Hi Rajashekar,


Do you see any console errors in the browser.


 


Thanks,

Shiva Rakshith.

Posted: 1 year ago

Hi Rajasekhar,


Looks like issue is with templatization, can you try disabling templatization(client-side template UI) from the harness form(advanced tab) and see if you still see the issue.


Also check whether your application is rendering in html5 standards or not. It should be rendering in html5 standards for the new modal dialogue to work.


Thanks.

Posted: 1 year ago

Hi Priya ,


Thanks for your reply it is working 


But will it have any impact in other functionalities.


Thanks,


Raja

Posted: 1 year ago

Hi,


Disabling templatization will impact on functionalities like multiselect control, latest controls.....


Hope enabling html5 standards should be fixing this. Go to application rule form an enable html5 standards.



Thanks.

Posted: 1 year ago

Hi Priya, 


Render in HTML5 option was enabled already in application level before doing fix in harness level.


pop ups are working after doing change in harness level only 


are you saying that keep harness options to default and Enable Render in HTML5 option in application level so that it would work ?


please let me know your response 


Thanks,


Raja Sekhar

Posted: 1 year ago

Hi RajaSekhar,


I understand that issue is resolved after  disabling templatization(client-side template UI) from the harness form(advanced tab).


I would like to suggest another approach here. I doubt that the affected application was not upgraded properly/Completely specifically HTML5 might not be turned on which might be causing the modal dialogue issue.


Run the HTML5 readiness wizard(In Dev Studio, Navigate Configure>User Interface>Application readiness>HTML5)  to ensure the HTML5 is enabled.


Hope this helps in some way.


Thanks,

Posted: 1 year ago

Hi ,


Thanks for your reply i think it is already enabled 


 


Thanks,


Raja Sekhar 


 


 
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