I get below Alert in my AES for the Production Systems. While the monitored nodes send the alerts,exceptions and Health messages, the issue is AES cannot communicate with Monitored nodes, as the nodes are not exposed directly. The nodes are behind a Load Balancer VIP. Did anyone face similar issue and how did you silence this valid alerts or any workaround for this kind of Monitored nodes setup?
Verify that the monitored nodes in this system are operating and reachable, so that this AES server can retrieve index information from them
AES 7.1.7 supports only one way communication between monitored nodes and AES. This can avoid the issue of AES having to talk back to the monitored nodes and thus having to go through the load balance. The same is the case if you use the Predictive Diagnostic Cloud as well. Please reach out to Pega support or your account executive for further details on this.
We are already on AES 7.1.7. When I talked to Pega support, they said there is no OOTB way of avoiding AES to Monitored nodes communication and eventually those errors. Did you have such use case and were you able to silence these?
I did this change, but it still complains that Index Information Could not be retrieved. Is there perhaps an override setting that is nullifying this as the description clearly says that the remote index info collection disabled.