Posted: 4 Aug 2017 15:02 EDT Last activity: 4 Sep 2017 9:42 EDT
Monitoring Agents that are running but locked up and no longer have a next run time
We are consistently running into a situation where an Agent is enabled, no exception has occurred but the Next Runtime is no longer populated and the agent no longer runs. While we are trying to figure out the root cause because this happens to our custom agents as well as OOB agents, we need a way to get notification that the agent is not scheduled to run again. In the image below, we would have the green check and everything would be filled out but there would be no Next run time and no Exception info. We are running PRPC 7.1.7.
We currently use AES but aren't sure if AES can generate alerts for agents in this scenario. Any help is appreciated.
We suspect that the activity of the last run is not completing but this happens randomly and without notification so it's difficult to debug. I have seen it happen with our activities as well as OOB like SystemPulse. I was hoping that we had a way to get notified when the previous activity doesn't complete or AES can tell that an agent hasn't run when it was supposed to.
Posted: 4 years ago
Posted: 22 Aug 2017 15:16 EDT
Mukul Rathod (mrathod_gcs)
Sr. Software Solutions Engineer