Question

6
Replies
1005
Views
Close popover
Deepak Baderia (baded)
PEGA
Principal Solutions Consultant
Pegasystems Inc.
US
baded Member since 2011 9 posts
PEGA
Posted: March 14, 2019
Last activity: March 19, 2019
Closed
Solved

Move out of Alternate stage to last step at which the case was before.

I have a case wide optional action that can move the case to an alternate stage. The case will just wait in the alternate stage at an assignment until a certain condition becomes true. Upon that condition becoming true, a ticket will be raised on which the assignment is listening. At that point, we need to move the case back to the last step that it was at before moving to the alternate stage.

What is the best way to accomplish that?

1. Is there a method or function that can read the pxflow embedded page on the clipboard and return back the last assignment step (and stage) at which the case was on?

2. Once I know the stage and step I need to go to, is there a method or smart shape that will allow me to go directly back to it?

Thanks!

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.