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Synergy BIS
Posted: May 21, 2018
Last activity: May 30, 2018
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Move Work Item from WorkBasket to WorkList
We would like to allow Operators to take ownership of Work Items from the WorkBasket, removing them from the WorkBasket so other Operators cannot work on them.
How do we configure Pega so that if an Operator opens a case from the WorkBasket and saves, it is moved out of the WorkBasket and onto the Operator's WorkList?
You could use the MoveToWorklist activity.