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Annette Driscoll (AnnetteD7929)
Synergy BIS

Synergy BIS
US
AnnetteD7929 Member since 2018 6 posts
Synergy BIS
Posted: May 21, 2018
Last activity: May 30, 2018
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Move Work Item from WorkBasket to WorkList

We would like to allow Operators to take ownership of Work Items from the WorkBasket, removing them from the WorkBasket so other Operators cannot work on them.

How do we configure Pega so that if an Operator opens a case from the WorkBasket and saves, it is moved out of the WorkBasket and onto the Operator's WorkList?

Low-Code App Development Case Management User Experience
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