Question

1
Replies
39
Views
svimal22 Member since 2014 1 post
TATA CONSULTANCY SERVICES
Posted: September 2, 2017
Last activity: September 3, 2017
Closed

MS-Outlook like Email Functionality in Pega CSI framework ?

Hi,

We are now implementing the Customer Service application using the Pega CSI framework. The business requirements deals with the MS-Outlook way of Email handling - with Reply/Reply All/Forward options and to retain the original email body underneath the replies. I understand Pega CSI does not have this feature OOTB. So, please confirm and help on the solutions regarding this Email handling feature.

Thanks !

***Updated by moderator: Lochan to add Categories***

Pega Customer Service
Moderation Team has archived post
Share this page LinkedIn