MS-Outlook like Email Functionality in Pega CSI framework ?
We are now implementing the Customer Service application using the Pega CSI framework. The business requirements deals with the MS-Outlook way of Email handling - with Reply/Reply All/Forward options and to retain the original email body underneath the replies. I understand Pega CSI does not have this feature OOTB. So, please confirm and help on the solutions regarding this Email handling feature.
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