.msg attachments with lengthy names not getting attached properly | Collaboration Center

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Meena_SL

Member since 2014

Accenture Solution Pvt Ltd

Closed

.msg attachments with lengthy names not getting attached properly

Hi,

In our application, we are sending outbound email with attachments to users and attaching the outbound email to WO.

When ever we send mail with msg attachment [with lengthy name], It is not attaching properly.It is attaching "untitled attachment XXX.dat" file instead of original attachment we included.

We are using Pega 7.1.8.

For example: if we attach .msg file with the name test test test test test test test test test test test test test test test.msg we will face this issue

Kindly share any suggestion to resolve this issue?

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Durga_Bhanuja

PEGA

replied to Meena_SL

Hello Meena,

Thanks for posting query in PSC.

Did you get a chance to check the Tracer logs ? Is it giving any exceptions and errors ?

Thanks & Regards,

Durga

Meena_SL

Accenture Solution Pvt Ltd

replied to Meena_SL

Thanks for your reply Durga.

verified logs and tracer,No exception/Error occurred.

Durga_Bhanuja

PEGA

replied to Meena_SL

Hello Meena,

Thanks for the update.

In tracer did you find the File name "untitled attachment XXX", in which step exactly this is getting generated.

I think this issue is due to lengthy name. Can you share your configuration details? Meanwhile I will try to replicate the issue at our end.

Thanks & Regards,

Durga