Question

3
Replies
40
Views
victor roy (victor)
Cognizant Technology solution
Business Architect
Cognizant Technology solution
SE
victor Member since 2014 23 posts
Cognizant Technology solution
Posted: April 25, 2021
Last activity: April 29, 2021
Posted: 25 Apr 2021 18:09 EDT
Last activity: 29 Apr 2021 9:06 EDT

Multi level decisioning

Hi,

We have a business requirement where we need to to show a plan(lets say an internet plan) in real-time channels like Internet banking portal and mobile app. Once plan is displayed and customer selects the plan then we need to so the corresponding features for that plan to the customer.

We are using Pega 8.5 NBA designer and Plans & Features are created as different decision data under Plan and feature group (issue/group) respectively. Moreover, plan and feature have their own eligibility criteria.

Now my question is what is the best approach to implement this requirement

1. Make a single call from real-time channel(to CDH) to determine both plan and features at the same time in a single strategy execution and let Internet portal handle when to show feature corresponding to plan.

or

2.Make 2 calls from real-time channel(to CDH) and as a result 2 strategy execution. First one to determine Plans and then another calls to determine features.

Victor

Pega Customer Decision Hub 8.5 Decision Management