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Sean Salaz (SALAZONE)
Senior System Architect, Pega Academy
SALAZONE Member since 2006 46 posts
Posted: April 15, 2016
Last activity: May 5, 2016

Multi-tenant creation failure?

PRPC is reporting the failure of a tenant to be created, however SOAP UI shows the tenant was created successfully and I can log in to the created tenant and accomplish expected functions.

More details:

In Pega Academy, a tenant is created using PRPC 7.1.6. After the tenant is created, the second function is to asynchronously import a course RAP so that a student can log in and begin the course.

1) SOAP UI shows that the creation of P_RES_Fund7Ex12AM_611 was successful and it provided me with a tenant URL. I logged in and saw that the operator IDs necessary for the student to log in and start the course were present. (Only admin logins exist at the shared layer - the course operator IDs did not come from there.)

2) The Tenant Reserve database table shows the P_RES_Fund7Ex12AM_611 instance ID but shows the Status as 'Failed'. It also shows the request ID as 'null'. The request ID is the ID for the request to import the course RAP file. (The request ID for an import on a different instance is "Success".)

Where does the data come from to populate the Status column? Why is the request ID 'null' when the RAP file was clearly imported? I have checked the logs (attached) and they say that the RAP file was imported. In the logs I also see a request ID that apparently is part of the tenant creation process, however I cannot conclusively prove that this CREATETENANT-1088 work object was definitely for P_RES_Fund7Ex12AM_611. A query of the DB table does not return any results using a request ID of CREATETENANT-1088.

Our MT servers have a capacity of approximately 300 tenants - on paex12 we are seeing 260 tenants in a failed status - however I don't believe that all of those are actually "Failed" - this one doesn't appear to be. I need to resolve this so that the server isn't overloaded with "Failed" tenants.

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