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ShivRanjan_PCLSA8 Member since 2017 10 posts
Deutsche Telekom Services Europe SE
Posted: 1 year ago
Last activity: 1 year 11 months ago
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Solved

Multiple Interaction Case creation In Simple telephony

We have implemented Full Telephony and we are reverting due to Performance.
In SImple Telephony - Multiple interaction cases are created automatically.
Steps:
Login in Pega with valid extension and link.
Ready status in Softphone.
***Edited by Moderator Marissa to update SR Details***
Pega Customer Service Conversational Channels SR Exists
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