Question
5
Replies
132
Views
Deutsche Telekom Services Europe SE
Posted: October 11, 2018
Last activity: October 17, 2018
Closed
Solved
Multiple Interaction Case creation In Simple telephony
We have implemented Full Telephony and we are reverting due to Performance.
In SImple Telephony - Multiple interaction cases are created automatically.
In SImple Telephony - Multiple interaction cases are created automatically.
Steps:
Login in Pega with valid extension and link.
Ready status in Softphone.
Ready status in Softphone.
***Edited by Moderator Marissa to update SR Details***
Hi All,
Every thing looks good Except for PegaCallScreenPopRequest is getting handled multiple times (possibly due to some customizations).
In the call treatment i think customer has configured to auto start the interaction .
Because of above mentioned call treatment and the customer js issue multiple interactions are getting created.
Need js debugging in customer environment to further identify the root cause.
Thanks and Regards,
K.Phani kiran.