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Shiv Ranjan (ShivRanjan_PCLSA8)
Deutsche Telekom Services Europe SE
Pega Advisor (Senior Technology Architect)
Deutsche Telekom Services Europe SE
DE
ShivRanjan_PCLSA8 Member since 2017 10 posts
Deutsche Telekom Services Europe SE
Posted: October 11, 2018
Last activity: October 17, 2018
Posted: 11 Oct 2018 16:23 EDT
Last activity: 17 Oct 2018 3:45 EDT
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Solved

Multiple Interaction Case creation In Simple telephony

We have implemented Full Telephony and we are reverting due to Performance.
In SImple Telephony - Multiple interaction cases are created automatically.
Steps:
Login in Pega with valid extension and link.
Ready status in Softphone.
***Edited by Moderator Marissa to update SR Details***
Pega Customer Service Conversational Channels Support Case Exists
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