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Sachira Fernando (SachiraFdo)
Virtusa

Virtusa
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SachiraFdo Member since 2011 2 posts
Virtusa
Posted: January 13, 2020
Last activity: January 14, 2020
Posted: 13 Jan 2020 7:09 EST
Last activity: 14 Jan 2020 14:29 EST
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Multiple S- Cases creation via OOTB Email Channels (Pega 8.3)

Do we have a solution for the below requirement with regards to Auto Case Creation from Email Channel?

When Pega scans email body to identify potential references via NLP (i.e. transaction reference), if more than one reference number is found within email body, an S- Case is to be generated for each separate Ref Number.

Each S- Case mentioned above, must establish Parent-Child relationship with one parent I- Case.

***Edited by Moderator Marissa to update SR Details***

Pega Customer Service Case Management Support Case Exists
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