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PEGA
Posted: November 29, 2017
Last activity: December 6, 2017
Closed
Multiple Work groups in GetNextWork
I have a requirement where User 1 has workgroup1, workgroup2.
When the user clicks get next work, we should be able to get work from all work baskets associated to both the work groups and pick the most urgent one.
Is it achievable in the GetNextWork?
You can customize the Assign-Workbasket - GetNextWork - Listview rule by updating the query to your requirement.