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PEGA
Pega Systems
IN
PEGA
Posted: November 29, 2017
Last activity: December 6, 2017
Last activity: 6 Dec 2017 11:54 EST
Closed
Multiple Work groups in GetNextWork
I have a requirement where User 1 has workgroup1, workgroup2.
When the user clicks get next work, we should be able to get work from all work baskets associated to both the work groups and pick the most urgent one.
Is it achievable in the GetNextWork?
Posted: 3 years ago
Tata Consultancy Services
Tata Consultancy Services
IN
You can customize the Assign-Workbasket - GetNextWork - Listview rule by updating the query to your requirement.
Posted: 3 years ago
PEGA
Pega Systems
IN
Thanks for your response, I see that adding multiple work groups to users is introduced recently, thought the GNW is also updated to handle this. Looks like No. We have to write our logic for now until we get GNW supporting this.