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PEGA
Posted: 2 years ago
Last activity: 2 years 10 months ago
Multiple Work groups in GetNextWork
I have a requirement where User 1 has workgroup1, workgroup2.
When the user clicks get next work, we should be able to get work from all work baskets associated to both the work groups and pick the most urgent one.
Is it achievable in the GetNextWork?
Posted: 2 years ago
Posted: 2 years ago
Thanks for your response, I see that adding multiple work groups to users is introduced recently, thought the GNW is also updated to handle this. Looks like No. We have to write our logic for now until we get GNW supporting this.
You can customize the Assign-Workbasket - GetNextWork - Listview rule by updating the query to your requirement.