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 Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma)
PEGA
Technical Lead
Pega Systems
IN
_JVV_Sharma Member since 2011 43 posts
PEGA
Posted: November 29, 2017
Last activity: December 6, 2017
Posted: 29 Nov 2017 13:45 EST
Last activity: 6 Dec 2017 11:54 EST
Closed

Multiple Work groups in GetNextWork

I have a requirement where User 1 has workgroup1, workgroup2.

When the user clicks get next work, we should be able to get work from all work baskets associated to both the work groups and pick the most urgent one.

Is it achievable in the GetNextWork?

Low-Code App Development Case Management
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Posted: 3 years ago
Posted: 29 Nov 2017 15:34 EST
Prasanna Palaniraj (PRASNAG3)
Tata Consultancy Services
Pega Technical Lead
Tata Consultancy Services
IN

You can customize the Assign-Workbasket  - GetNextWork - Listview rule by updating the query to your requirement.
Posted: 3 years ago
Posted: 6 Dec 2017 11:54 EST
Venkata Viswanatha Sharma Jonnalagadda (_JVV_Sharma)
PEGA
Technical Lead
Pega Systems
IN

Thanks for your response, I see that adding multiple work groups to users is introduced recently, thought the GNW is also updated to handle this. Looks like No. We have to write our logic for now until we get GNW supporting this.