Question

3
Replies
130
Views
Close popover
Srikanth Yadav Angu (SrikanthYadavA2387)
Virtusa

Virtusa
IN
SrikanthYadavA2387 Member since 2017 1 post
Virtusa
Posted: April 22, 2020
Last activity: April 23, 2020

Multiple workgroup for the same operator

Hi,

 

I have a requirement to route the system created cases to operator worklist based on operator workgroup. If we add multiple workgroups in the operator profile. is it possible to assign to a secondary workgroup in operator profile.

 

What is the use of multiple workgroups in operator profile for push routing or pull routing.

 

Thanks,

Srikanth.

Pega Customer Service for Financial Services 8.2 Case Management Financial Services Senior System Architect