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Virtusa
Posted: April 22, 2020
Last activity: April 23, 2020
Multiple workgroup for the same operator
Hi,
I have a requirement to route the system created cases to operator worklist based on operator workgroup. If we add multiple workgroups in the operator profile. is it possible to assign to a secondary workgroup in operator profile.
What is the use of multiple workgroups in operator profile for push routing or pull routing.
Thanks,
Srikanth.
Hi Shrikanth ,
You can add multiple workgroups to the operator but at a time only one will be active.
List will be available on clipboard System Pages->OperatorID->pyWorkGroupList
In routing logic,you can do use of pyWorkGroupList to assign work .
Thanks.
Check following screenshot