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RashmiRaj Member since 2013 33 posts
Accenture
Posted: 3 years ago
Last activity: 3 years 4 months ago
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My SLA rule doesn't update the urgency or send any emails as per my configuration

Hi,

I have created a SLA rule (Attached is the screen shot), and for testing purposes I have short intervals. Somehow, the initial urgency is updated but the goal, deadline and passed deadline doesnt work. Please advice.

-Rashmi

***Updated by moderator: Lochan to add Categories***

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