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Rashmi Raj (RashmiRaj)
Accenture
Associate Manager
Accenture
IN
RashmiRaj Member since 2013 33 posts
Accenture
Posted: May 19, 2017
Last activity: May 23, 2017
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My SLA rule doesn't update the urgency or send any emails as per my configuration

Hi,

I have created a SLA rule (Attached is the screen shot), and for testing purposes I have short intervals. Somehow, the initial urgency is updated but the goal, deadline and passed deadline doesnt work. Please advice.

-Rashmi

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