I lost access to my support portal from yesterday. When I try to launch it I get the error "We have limited access to this account because we received bounceback receipts from your email address."
I am continuing to receive the updates from the incidents which I have raised or I am tagged with in my email. So it seems the emails are not getting bounced. But I cannot open those tickets or create new ones due to this error.
In the error screen, I tried both options to send verification email and update email option multiple times but it seems the either this particular verification email is not coming most of the times. In yesterday evening I received one email to verify my email id and I clicked on it successfully verify my email id. But still I get this error in MSP.
I have called Pega support. They asked me to drop a email to email@example.com. I already did it yesterday but I did not receive any response.
Can someone please help me or get me in touch with the right person in Pega to resolve this?
***Edited by Moderator Marissa to change from Product to General question***
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Posted: 1 year ago
Posted: 29 Apr 2021 14:06 EDT
Marissa Rogers (MarissaRogers)
Senior Knowledge Management Specialist