SwapnilB9358 Member since 2014 8 posts
Posted: 3 years ago
Last activity: 3 years 5 months ago

NBA concept on Importing IH in Strategy

Does the Interaction History tab, on the Proposition Import shape on the strategy canvas, import the IH for that proposition, for a given timespan, irrespective of the number of outcomes for that proposition? Or it imports the IH for that proposition for a given timespan for the last outcome only?

Example – for a particular customer interaction, a proposition is Accepted 2 times and Declined 4 times in the last 31 days. The latest one being declined. So if, I now import the IH for that same proposition as shown below, what should I expect to see in the pyOutcome, pyCount and pxOutcomeTime properties?

Please find the picture attached for ready reference.

Many thanks for your help.

Decision Management
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