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 Cheri Gaudet (gaudc)
Measured Response LLC
Cheri Gaudet
Measured Response LLC
US
gaudc Member since 2016 22 posts
Measured Response LLC
Posted: November 27, 2020
Last activity: December 6, 2020
Posted: 27 Nov 2020 10:51 EST
Last activity: 6 Dec 2020 14:33 EST
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NBA Designer Upgrade 8.4 to 8.5

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While validating an upgrade from 8.4 to 8.5, I encountered a message in NBA Designer saying it needs to be upgraded, along with an option to upgrade. After clicking the button to upgrade, the system encountered several errors trying to generate OOTB strategy rules.

This documentation suggests that errors can occur when upgrading from NBA Designer version 1 to version 2. However, I believe 8.4 uses version 2, so this upgrade is from one variant of version 2 to another.

Are the instructions on this page still valid for this upgrade?

https://community.pega.com/knowledgebase/articles/pega-customer-decision-hub-85-user-guide/85/troubleshooting-next-best-action-designer

A screen shot of the strategy rules that encountered errors is attached. These were the only errors encountered.

***Edited by Moderator: Pooja Gadige to change category from Product to Upgrade***
Pega Customer Decision Hub for Financial Services 8.5 Decision Management Financial Services Decisioning Consultant Upgrade
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Accepted Solution

Posted: 6 months ago
Posted: 6 Dec 2020 14:33 EST
Cheri Gaudet (gaudc)
Measured Response LLC
Cheri Gaudet
Measured Response LLC
US
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As a result of the ticket referenced here, we learned that the errors were caused by both Singular Name and Plural Name for a context named Accounts being defined as "Accounts" instead the Singular name being defined as "Account". Once this was resolved, NBA Designer upgraded successfully.

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