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 Anand Pandey (AnandP)
Swedbank AB
Pega Platform Engineer
Swedbank AB
SE
AnandP Member since 2013 151 posts
Swedbank AB
Posted: December 28, 2016
Last activity: January 4, 2017
Posted: 28 Dec 2016 8:35 EST
Last activity: 4 Jan 2017 5:12 EST
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NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

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Pega Customer Service Decision Management
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Accepted Solution

Posted: 4 years ago
Updated: 4 years ago
Posted: 29 Dec 2016 13:24 EST
Updated: 29 Dec 2016 13:41 EST
Rowland Stilwell (rowlandstilwell_gcs)
PEGA
Director, Strategic GSA NA Engagements
Pegasystems Inc.
US

Hello,


The implementation guides cover this to some extent.


Section:


Defining Pega Marketing and next best action (NBA) adapter behavior.


https://pdn.pega.com/documents/pega-customer-service-714-implementation-guide


Essentially in the landing page associated to you determine the conditions for which they will be present in the suggested intent area