Posted: 28 Dec 2016 8:35 EST Last activity: 4 Jan 2017 5:12 EST
NBA in Pega Customer Service
May I know how NBA actions are populated in Pega customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.
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