Question

1
Replies
1346
Views
Anand Pandey (AnandP)
Swedbank AB
Pega Platform Engineer
Swedbank AB
SE
AnandP Member since 2013 151 posts
Swedbank AB
Posted: December 28, 2016
Last activity: January 4, 2017
Posted: 28 Dec 2016 8:35 EST
Last activity: 4 Jan 2017 5:12 EST
Closed
Solved

NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

***Updated by moderator: Lochan to update Categories***

Pega Customer Service Decision Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.