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Posted: December 28, 2016
Last activity: January 4, 2017
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NBA in Pega Customer Service
May I know how NBA actions are populated in Pega customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.
***Updated by moderator: Lochan to update Categories***
Hello,
The implementation guides cover this to some extent.
Section:
Defining Pega Marketing and next best action (NBA) adapter behavior.
https://pdn.pega.com/documents/pega-customer-service-714-implementation-guide
Essentially in the landing page associated to you determine the conditions for which they will be present in the suggested intent area