Question

1
Replies
1282
Views
AnandP Member since 2013 138 posts
Swedbank AB
Posted: 3 years ago
Last activity: 3 years 9 months ago
Closed
Solved

NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

***Updated by moderator: Lochan to update Categories***

Pega Customer Service Decision Management
Moderation Team has archived post
Share this page LinkedIn