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Anand Pandey (AnandP)
Swedbank AB
Pega Platform Engineer
Swedbank AB
SE
AnandP Member since 2013 142 posts
Swedbank AB
Posted: December 28, 2016
Last activity: January 4, 2017
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NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

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Pega Customer Service Decision Management
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