Ricardo Perez (RicardoPerez)
DXC Technology
Senior Professional Service Delivery Coordinator
DXC Technology
RicardoPerez Member since 2018 10 posts
DXC Technology
Posted: July 31, 2020
Last activity: August 7, 2020
Posted: 31 Jul 2020 12:12 EDT
Last activity: 7 Aug 2020 15:33 EDT

NBA Pega Marketing Engagement Policy for pages inside primary context

Hi everyone,

We have a strcture of Customer (primary context) and child classes like Account, Credit Card.

We defined the Engagement policy with some conditions in the Customer context, also in the Account and Credit Card context.

However, when I run the proposition filter, it seems like no condition is met. But, the customer has the criteria to be elegible and met it.

If you know why is not met the criteria please, let me know. I've been thinking it would be it because of the implementation using "Accounts includes an instance where EstatusCuenta1o3". Should we use another kind of approach for implementing conditions on properties inside of page in another context?

I attached you the proposition filter, the fake customer profile, and the first when rule.


***Edited by Moderator Marissa to update Content Type from Discussion to Question***

Pega Marketing for Financial Services 8.4 Workforce Intelligence Financial Services System Architect