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Arpita_D Member since 2013 29 posts
Accenture
Posted: 1 year ago
Last activity: 1 year 10 months ago
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Need to determine the hops involved in the FW upgrade - CS and SA for Healthcare

Client uses both Customer Service for healthcare as well SA for Healthcare and as pre-requisites they need to have Customer Service and SalesAutomation. Their current version of the Frameworks is 7.22. Now they are upgrading to Pega 7.4. So all framework versions considered are 7.4. But in 7.4 guide below paragraph(in bold and italic) is mentions which gives a doubt whether hops has been indicated or not to 7.31 and then from 7.31 to 7.4. Though in the pre-requisites hops has not been mentioned explicitly.
"Important: If you are upgrading from a version other than the previous version, you must
review the upgrade guide and release notes for all interim versions. The upgrade guide includes required upgrade steps for each version, and the release notes describe configuration changes and deprecated features for each version."

Need to validate the right strategy. Please suggest.

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Customer Service Low-Code App Development Upgrades
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