Vinil Mahendrakar (Vinil.Mahendrakar)
Infosys Limited
System Engineer
Infosys Limited
Vinil.Mahendrakar Member since 2015 2 posts
Infosys Limited
Posted: August 10, 2016
Last activity: August 20, 2016
Posted: 10 Aug 2016 5:07 EDT
Last activity: 20 Aug 2016 1:59 EDT

Need help about downloading SCMFS 7.21 zip file


We are Installing Pega CSFS (Customer Service for Financial Services), for which we need SCMFS 7.21 (Service Case Manager for Financial Services Version 7.21)  as one of the prerequisites.  So we created a download request to download SCMFS 7.21 , for which we received a zip file  under the title Pega Customer Service - Case Management Package - Pega Customer Service 7.21 in the download portal.


We have already downloaded  the zip file and tried to follow the SCMFS Installation Guide(screenshot attached). The guide (Page 6) suggests extracting the file  \rules\SCMFS_721.jar from the zip. However we are unable to locate the jar file in the zip package we have downloaded. The contents of the zip file can be seen in the attached screenshot.


we want to know if the package provided in the download is appropriate for SCMFS 7.21. If  not  please can anyone provide the details about the name with which we have to raise the download request and the name of the zip file that will be provided(for confirmation) in the download portal.

Anyone who has used SCMFS, please let me know the details.


thank you,


***Updated by Moderator: Lochan. Removed user added helpme, FAQ and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option; updated Category***

Pega Customer Service Case Management System Administration Installation and Deployment
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