Question

8
Replies
113
Views
John Bushey (JohnB097)
Computershare
Application Architect
Computershare
US
JohnB097 Member since 2018 16 posts
Computershare
Posted: June 11, 2019
Last activity: July 12, 2019
Posted: 11 Jun 2019 8:50 EDT
Last activity: 12 Jul 2019 3:02 EDT
Closed
Solved

Need help getting started with PegaKM

I'm having issues using PegaKM and I could use some advice. How do I set up an appropriate access group? According to the user guide

It is a best practice to modify one of your Pega application’s System Administrator operator’s access group or create a new operator to include the KMPortal portal and PegaKM:Publisher role. The operator’s application rule should also include the PegaKMPortal:07-21 ruleset that is placed above any Pegarulesets

I did this but when I switch to the KMPortal it does not look like the same as the KMPortal that I see when I use the shiiped KMpublisher accesgroup. I don't see the left panel with the Dashboard, work, Knowledge... menu options. Instead I see a header with menu options for Onboarding wizard, search case types, update case types, etc.

***Edited by Moderator Marissa to update SR Details***

Pega Knowledge Support Case Created
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.