Question
Need help getting started with PegaKM
I'm having issues using PegaKM and I could use some advice. How do I set up an appropriate access group? According to the user guide
It is a best practice to modify one of your Pega application’s System Administrator operator’s access group or create a new operator to include the KMPortal portal and PegaKM:Publisher role. The operator’s application rule should also include the PegaKMPortal:07-21 ruleset that is placed above any Pegarulesets
I did this but when I switch to the KMPortal it does not look like the same as the KMPortal that I see when I use the shiiped KMpublisher accesgroup. I don't see the left panel with the Dashboard, work, Knowledge... menu options. Instead I see a header with menu options for Onboarding wizard, search case types, update case types, etc.
***Edited by Moderator Marissa to update SR Details***
Hi,
A good place to start might be to compare the KMPublisher access group with your own, to see what the differences are. If any of the elements are missing (and don't have equivalent elements, such as your own user roles replacing the PegaRULES:**** roles), try adding them in and see if that changes the behavior.
You could also compare your application with the application used by the KMPublisher access group to see if there are any rulesets you might not have.
Additionally, you could check the KMPortal, and the rules contained within it, to see if any of the rules it uses have been overridden in your application. If a rule is customized based on the base platform in your application, but has overrides in the KM rulesets, the KM overrides might not get picked up.
Hope this helps!
-Kurt