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Tapeshvar Arunkumar (IceDragon)
Commonwealth Bank of Australia
Tapeshvar Arunkumar
Commonwealth Bank of Australia
IceDragon Member since 2015 13 posts
Commonwealth Bank of Australia
Posted: September 4, 2019
Last activity: September 9, 2019

Need help setting up Pega Chat in PEGA 8.2.2


I am trying to set up Pega Chat in my project.

We are using cloud instance with PEGA 8.2.2 version. I am following the steps given in the implementation guide.

  1. Configuring Pega Customer Service for Insurance to use a chat server-->Configured the chat server using the server info given and the server configuration key got successfully verified.
  2. Configuring the content security policy-->changed to AllowPegaCollaborationServices.
  3. Configuring chat and messaging settings-->Completed.
  4. Implementing chat and messaging queues and operator skills-->Added skill to both queue & Operator.
  5. Configuring queue questionnaire for chat and messaging-->Configured default general questionnaire.
  6. Creating a self-service application-->Not required
  7. Implementing customized and localized chat system messages -->Not required

As mentioned above the steps were done. The issue i am facing is

1. The chat shows unavailable when i launched.

2.The questionnaire doesn't show up in the chat.

3. Not sure how to configure the queue mapping url

4. Also no information on how to configure the routing.

PS:I have made the operator available for the configured queue in portal.

If any one could help me figure out what i am missing here would be of great help, thanks :)

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels Cloud Services Data Integration
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