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Arvind Balakrishnan (Arvind)
BNYMellon Technology

BNYMellon Technology
IN
Arvind Member since 2013 56 posts
BNYMellon Technology
Posted: May 3, 2017
Last activity: May 10, 2017
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Need help in Setting SLA through property dynamically.

Hi,

Application A - case ON-1 linked with Application B - Case BA-1

ON-1 can be submitted only when BA-1 is Resolved.

A Case ON-1 in Application A Sits in an assignment with work status Pending-Assign. When user tries an Action we call a Service to check the status of BA-1. If its not resolved, we need to change the Status of ON-1 to Pending-Approval and set an SLA. I can do that through property with the Assignment SLA referencing the property. But the SLA is not getting set.

Any help here is appreciated.

Thanks

Arvind B

Case Management
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